At Salti Clothing, we’re committed to providing premium casualwear with exceptional customer service. Our straightforward shipping and returns policies ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

We want you to love your Salti Clothing purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Conditions

  • Items must be in original condition with tags attached and unworn
  • Original packaging should be included where possible
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear and swimwear unless faulty.

How to Return or Exchange an Item

  1. Request Authorization: Email our customer service at [email protected] within 15 days of receiving your order using the template below.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item(s) in original packaging if possible, with the RMA number clearly visible.
  4. Ship Your Return: Send to our returns address using a trackable method (keep your shipping receipt).

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Salti Clothing Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Reason for return/exchange:

For exchanges, please specify preferred replacement:

  • Product Name:
  • Size:
  • Color:

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping Address

All returns should be sent to:

Salti Clothing Returns
21 Harrogate Rd
Ripon, GB CH5I 8PT

Important: We cannot accept returns sent without an RMA number. Please wait for our authorization before sending any items back.

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable

Exchange Process

  • We’ll ship your replacement once we receive and process your return
  • Standard shipping charges apply unless the exchange is due to our error
  • If the replacement is of higher value, you’ll be charged the difference

Need Help?

Our customer service team is happy to assist with any questions about your Salti Clothing order. Contact us at [email protected].