Welcome to Salti Clothing’s FAQ section. We’ve compiled answers to the most common questions about our premium casualwear, delivery, payments and more. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].
About Salti Clothing
What kind of products does Salti Clothing offer?
We specialise in premium casualwear for men and women, including:
- Pants
- Shirts
- Sweatshirts
- Swimwear
- T-shirts
- Underwear
- Vests
Where is Salti Clothing based?
We’re a UK-based company operating from:
21 Harrogate Rd, Ripon, GB CH5I 8PT
21 Harrogate Rd, Ripon, GB CH5I 8PT
Product Questions
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. If you’re between sizes or unsure, we suggest sizing up for comfort.
Are your products ethically made?
Yes, we’re committed to ethical manufacturing practices. All our casualwear is produced in facilities that meet international labour standards, and we carefully select materials that balance quality with environmental considerations.
Ordering & Account
How can I track my order?
Once your order has been processed and shipped (within 1-2 business days), you’ll receive a shipping confirmation email containing your tracking information. You can use this to follow your package’s journey to your doorstep.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, which means we can only make changes or cancellations if contacted within 2 hours of placing your order. Please email us immediately at [email protected] if you need to modify your order.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping (£12.95) – via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping – via EMS for orders over £50 (15-25 business days after dispatch)
Do you ship worldwide?
Yes! We ship globally to most countries, excluding some remote areas and parts of Asia. Please note that delivery to remote locations or islands may take longer and could incur additional charges.
Will I need to pay customs fees?
As a UK-based company shipping internationally, customs fees or import taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our prices. We recommend checking with your local customs office for more information.
Payments
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all your payment information. We never store sensitive payment details on our servers.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Salti Clothing purchase. If you’re not happy with your items, you may return them within 15 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I return an item?
Please email us at [email protected] to initiate a return. We’ll provide you with return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How long will my refund take?
Once we receive your returned items, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Still Have Questions?
Our customer service team is here to help with any other queries you might have. Contact us at [email protected] and we’ll respond as quickly as possible.
Thank you for choosing Salti Clothing – where premium casualwear meets effortless style.